Terms & Conditions

Last Updated: 2025

Welcome to FlowTrack CRM. These Terms and Conditions ("Terms") govern your access to and use of our website (www.flowtrackcrm.com) and our customer relationship management (CRM) software.

By signing up, accessing, or using FlowTrack CRM, you agree to these Terms. If you do not agree, please do not use our services.

1. Definitions

• "Company" / "We" / "Us" / "Our" refers to FlowTrack CRM, operated by [Your Company Name], registered in Canada.
• "User" / "You" / "Your" refers to any individual or entity accessing our services.
• "Services" refers to the FlowTrack CRM platform, website, software, and support.
• "Subscription Plan" refers to the various CRM pricing models, including free and premium plans.

2. Eligibility

To use FlowTrack CRM, you must:

• Be at least 18 years old or the legal age in your jurisdiction.
• Have the legal authority to enter into a binding agreement.
• Provide accurate, complete, and up-to-date registration information.

If you use FlowTrack CRM on behalf of a company, you confirm that you have the authority to bind the company to these Terms.

3. Account Registration & Security

• You are responsible for maintaining the confidentiality of your login credentials.
• You must not share your account with unauthorized users.
• If you suspect unauthorized access, you must notify us immediately at support@flowtrackcrm.com.
• We reserve the right to suspend or terminate accounts found in violation of these Terms.

4. Subscription Plans & Payment Terms

4.1 Free & Paid Plans

We offer a free version and various premium plans with advanced features.

4.2 Billing & Payment

• Payments are processed securely via third-party payment providers.
• Subscription fees are billed in advance and are non-refundable, except as required by law.
• You authorize us to automatically charge your payment method for recurring payments.

4.3 Plan Upgrades & Downgrades

• You can upgrade or downgrade your plan at any time.
• Downgrades may result in loss of features or data, and we are not responsible for data loss due to plan changes.

4.4 Cancellations & Refunds

• You can cancel your subscription at any time, but no refunds will be issued for unused periods.
• If we terminate your account for violating these Terms, you are not entitled to a refund.

5. Acceptable Use Policy

By using FlowTrack CRM, you agree not to:

• Use the platform for illegal, fraudulent, or unauthorized activities.
• Store or transmit malicious software, spam, or harmful code.
• Violate the privacy or intellectual property rights of others.
• Use automated bots, scraping tools, or exploit platform vulnerabilities.
• Resell or redistribute our CRM software without prior written approval.

We reserve the right to suspend or terminate accounts violating this Acceptable Use Policy.

6. Data Privacy & Security

We prioritize security, but you are responsible for safeguarding your data.

• We use encryption, authentication, and monitoring to protect user data.
• You retain ownership of your data stored in FlowTrack CRM.
• We are not liable for data loss due to user errors, third-party breaches, or force majeure events.
• You are responsible for backing up your data regularly.

For more details, see our Privacy Policy.