Privacy Policy

Last Updated: 2025

Welcome to FlowTrack CRM. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our website (www.flowtrackcrm.com) and our customer relationship management (CRM) software.

By accessing or using FlowTrack CRM, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please discontinue use of our services.

1. Information We Collect

We collect different types of information from our users to provide and improve our services. This includes:

1.1 Personal Information

When you sign up for an account, request a demo, or contact us, we may collect:

• Name, email address, phone number, and company name
• Billing and payment details (processed securely by third-party payment processors)
• Any personal data you voluntarily provide when using our services

1.2 Business & Account Information

• Business name, industry, and company details
• CRM-related data you upload, such as customer contacts, sales records, and messages

1.3 Technical & Usage Data

• IP address, browser type, and operating system
• Log files, cookies, and analytics data
• Actions taken within our platform, such as login history and feature usage

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve FlowTrack CRM services
• Process transactions, payments, and account setups
• Offer customer support and respond to inquiries
• Enhance security and prevent fraud or unauthorized access
• Send service updates, marketing communications (if opted-in), and software notifications
• Conduct analytics and research to improve user experience

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. How We Store & Protect Your Data

We take appropriate security measures to protect your personal and business information. Our safeguards include:

• Data Encryption: All user data is encrypted during transmission and storage.
• Access Controls: Only authorized personnel have access to sensitive information.
• Regular Security Audits: We continuously monitor and improve our security systems.

Despite our efforts, no method of data transmission is 100% secure. We encourage users to create strong passwords and enable two-factor authentication (if available).

4. Third-Party Integrations & Data Sharing

We may integrate with third-party services such as payment processors, email marketing platforms, and accounting software. These services operate independently, and their privacy policies govern their data handling practices.

We only share user data when necessary, such as:

• With payment providers to process transactions
• With legal authorities if required by law or to prevent fraud
• With service providers who help us operate and improve our platform (e.g., hosting services, analytics providers)

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and improve our services.

5.1 What Are Cookies?

Cookies are small data files stored on your device. They help us recognize returning users, save preferences, and measure performance.

5.2 How We Use Cookies

• Essential Cookies: Required for the platform to function properly.
• Performance Cookies: Help us track usage statistics and user behavior.
• Marketing Cookies: Used for advertising and personalized content (if you opt in).

5.3 Managing Cookies

You can disable cookies through your browser settings, but some features of FlowTrack CRM may not work properly without them.

6. Data Retention Policy

We retain user data for as long as necessary to provide services and comply with legal obligations. You may request account deletion at any time by contacting our support team.

Upon account deletion:

• Your CRM data will be permanently removed within 30 days, unless required for legal compliance.
• Anonymized analytics data may be retained for research purposes.

7. Your Privacy Rights (For Canadian Users)

If you are in Canada, you have the right to:

• Request access to the personal data we hold about you
• Request corrections to inaccurate or incomplete information
• Withdraw consent to data processing where applicable
• Request data deletion, subject to legal and contractual restrictions

To exercise your rights, contact us at privacy@flowtrackcrm.com.

8. Children’s Privacy

FlowTrack CRM is not intended for children under 16. We do not knowingly collect personal data from minors. If we discover such data has been submitted, we will delete it immediately.

9. Changes to This Privacy Policy

We may update this policy from time to time. We will notify users of significant changes via email or a notice on our website. Continued use of FlowTrack CRM after updates constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us at:

FlowTrack CRM

Website: www.flowtrackcrm.com

Email: privacy@flowtrackcrm.com

Phone: +1 (416) 899-6335

Address: King Street West, 5700, Toronto, ON, Canada